At all levels of the organization, we uphold the 17th and Wanamaker Core Values of Guests First, Teamwork, Excellence, Hustle, Growth, and Stewardship. We also strive to work by the Chick-fil-A Corporate Purpose: To glorify God by being a faithful steward of all that has been entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A. We want to create a culture of care and excellence.

 

Progression of Employment Positions:

 

Part-Time Team Member ($9.25+)

• Complete Orientation, Paperwork, and Training Packet

• Work 18 hours per week consistently

 

Full-Time Team Member ($14+)

• Availability must be from 5:30 AM - 4:00 PM every day or 2:00 PM - 10:30 PM every day

• Work 35 hours per week consistently

• Eligible for health insurance benefits and retirement plan (dependent on eligibility requirements)

 

Trainer ($10+)

• Work 18+ hours per week consistently

• Demonstrates Chick-fil-A core values (humble, hungry, smart; honor dignity, respect; guests first, teamwork, excellence, hustle, growth, stewardship)

• Proficiency in at least two areas of training

• Handle stressful positions alone

• Calm, effective communication with team in stressful times

• See Training Team Requirements doc for detail

• Tangible responsibilities: Tracking New Hire progress, Delivering training-related projects

 

Team Leader ($12-$16+ [varies part-time and full-time])

• Work 25-30 hours per week consistently

• Positive performance as Trainer

• Understanding of labor and productivity

• Cash management (registers only)

• Guest recovery

• Guiding team members to the most urgent needs of the business in accordance with shift manager's direction

• Customer Experience Monitor

• RQA, SAFE Daily, and Quality Scores

• Effective communication with other leaders

• Tangible responsibilities: Jolt Checklists (curating, completing), Control labor, Position

 

Shift Manager ($17+)

• Work 35-40 hours per week consistently

• Positive performance as Team Leader

• Documenting shift incidents (tardiness, behavior, or procedure)

• Cash settlement (registers, safe, Loomis, InForm)

• Taking ownership of an entire shift (utilizing resources, managing labor, searching for training opportunities)

• Effective communication with the team (updates on scores, current issues)

• Intangible responsibilities: problem-solving, cash management

• Tangible responsibilities: Board for CEMs for your daypart

 

Director (Varies)

• Refer to Leadership Handbook/Job Descriptions

 

Other roles:

1. Facilities:

2. Training Coordinator:

3. Marketing/Catering Assistant

 

If you are ready to begin your leadership journey, please click on the links below for all the resources you need.